Terms and conditions
These general terms and conditions apply to the www.o2wood.si online store, user rights, and the business relationship between the Provider and the Buyer. By making any transaction on this website, the Buyer agrees that he is familiar with the general terms and conditions and has consented to them without reservation. The general terms and conditions of the www.o2wood.si online store have been prepared in line with the Consumer Protection Act (ZVPot-OCT2), based on recommendations of the Slovenian Chamber of Commerce and the international policy for e-commerce. The Provider at the online store www.o2wood.si is O2 les, Metka Zver s.p., Štanjel 5b, 6222 Štanjel. The Buyer is any person that places an order and receives confirmation of the order from the Provider. The Provider is committed to continually safeguarding Buyer’s personal information. The Provider shall use personal information solely to fill orders (send information, offers, and invoices) and for necessary communication. User information shall not be given to unauthorized persons under any circumstances.
Checkout process
When you click the VIEW CART button, you can change any of the quantities of the products selected and then also click the “Update quantities” button. After placing your order, you receive an email with your order details.
Prices
There is no VAT to be added to our prices, since we’re not a VAT registered business.
Payment options
The customer can choose between the following payment methods
- Bank transfer payment
- PayPal money-transfer system
Privacy policy
The data which is submitted by the user via forms found at the web pages www.o2wood.si or via any other way (by e-mail, telephone etc.) are confidential and are treated in concordance with the valid Slovene legislation. We will protect the personal data and prevent their misuse. The personal data will be used only for the purposes approved by the user.
Shipping
Delivery of the ordered goods from the online store is possible in most countries around the world. Shipping costs are calculated before you place your order.
International Delivery time for items in stock is usually 3-10 days.
The delivery period may be longer in countries with customs administration.
If the goods you ordered are out of stock, a delivery period will be mutually agreed.
Returns
The buyer has the right to resign from the contract with www.o2wood.si in writing within 14 days of receipt of goods, namely on e-mail hello@kisik.si. Returned goods must be unused, undamaged, quantitatively unchanged and in the original packaging. It is also obligatory to add a copy of the original bill to the return. The buyer must return the goods to the company within 14 days after the written notification on the following address: O2 les, Metka Zver s.p., Štanjel 5b, 6222 Štanjel, Slovenia. The buyer covers the costs of return of goods. The seller returns the entire purchase price instantly after the receipt of returned goods in the original method of payment.
Complaints and disputes
The service provider adheres to the applicable laws on consumer protection. Complaints, comments, claims and statements can be emailed by users to hello@kisik.si, by phone on +386 41 380 034 or by regular post to O2 les, Metka Zver s.p., Štanjel 5b, 6222 Štanjel, Slovenia.
The service provider will confirm receipt of the complaint within five business days at the latest, notify the customer of how long it will take to process the complaint, and keep the customer continuously informed about the course of the complaint procedure. The service provider will strive to the best of its ability to ensure that all disputes are resolved amicably.
We wish you an agreeable shopping experience,
Team 02 les